Postage / Delivery

My tracking status says ‘delayed’?

Please do not worry, ‘delayed’ simply means that your parcel is being checked over by customs, which in most cases takes 48 hours.

What is a postcode? I need one for tracking.

A post code is the U.K equivalent of a U.S zip code, non U.K customers need only use the consignment number provided by us.

I ordered the wrong item, can I return it?

Yes of course, as long as the item hasn’t been damaged, you can return it to us in the original packaging for a full product refund.

How long will it take for my order to be despatched?

For standard products we always ship the following working day. For bespoke designs we aim to ship within 3 working days.

How long does it take to ship to the U.S?

We ship everything express to the U.S on a 3 day express service, but in reality shipping times can vary from 36 hours, to 7 working days. The reason for any delay is invariably U.S customs.

Bulletproof packaging!

We take great care when packing our products for you, take a look!

Design and Customization

Can I supply my own designs?

Yes you can upload your designs on the product page. The upload button is just underneath the section where you choose how many zones (how much coverage of the plate) your design uses. If your file is larger than 32MB please use WeTransfer or similar to

What filetypes do you accept?

We accept all the main vector filetypes:

  • .ai (Adobe Illustrator)
  • .pdf (Portable Document Format)
  • .svg (Scalable Vector Graphics)
  • .eps (Encapsulated PostScript)
  • .cdr (CorelDRAW)

These formats allow for ultra-crisp laser etching and do not lose resolution when scaling the size. However if you have bitmap images embedded this isn’t necessarily the case. It gets a bit complicated for anyone who’s never done this before! Please email us if you are unsure about how to go about creating and supplying your design and we will help as best we can.

Can you help me with my design?

Yes we can! If you’re just starting out and know nothing about how to design your plate please email us and we’ll send you a basic introductory guide. We will also try to guide you along the way, but if you need in-depth support or for us to create a full design from your ideas we will need to cover the cost of our time. Each case is different depending on complexity of design so please email us with your requests, ideas and links to give us a good idea of what you’re after.

How much does it cost to get a design laser etched onto my product?

Please take a look at this page for more info. Essentially it’s all about how much of the plate your design covers.

Can I use colour in my designs?

Unfortunately not at this time. However we are committed to offering the best range of customization options that we can and are looking into possibilities. To stay in the loop either subscribe to our newsletter in the footer below, email us or simply check back every now and then.